Categories

[NETWORK] Level 3 issues, US - Northeast

We have reports and confirmation from other operators of an issue with Level3 primarily affecting routing from the US/Northeast. If you are affected by this issue, your trace to your site/server may look like this:

traceroute to 63.247.133.70 (63.247.133.70), 30 hops max, 40 byte packets
1 heekinlaw.com (65.18.172.2) 1.013 ms 1.224 ms 1.215 [...]

[NETWORK] Network issue

We are currently working a network issue related to a blown switch port problem we had earlier. This issue will result in slowdowns and/or complete timeouts for various service requests.

Update: This issue has been resolved. Total impact time: 12 minutes.

[CLIENTS] Client system upgrade

We will be upgrading the client area tonight during a maintenance window of 11 PM to 1 AM Eastern US time. As the update is small in nature, no significant impact is expected.

If you have any questions related to this maintenance, please contact support.

[SERVERS] Relocation and retirement

The current davinci, part of the older group of servers, is slated for retirement. Weber is also part of the older group and likewise is being retired.

All accounts from davinci and weber will be relocated to a new server, also called davinci, beginning Wednesday, Dec. 24, at 6 PM Eastern US time. Sites managing their [...]

[SERVERS] Server relocations

The following servers will be physically relocated between cages on Friday, December 5, 2008 beginning at 8 PM Eastern US time:

excalibur
obrist
boucher
picabia
rhea
kronos
sterope
aegea
bonheur

Total impact time will be about 5-8 minutes per server, to power down, unrack/rerack, and power up in the new location.

If you have any questions related to this notice, please contact support via the usual [...]