[SERVERS] Dali issues

Dali was not just surreal in real life: Dali’s namesake server is generating hardware-related notices in the system logs that are creating sustained load averages with occasional spikes that result in various services shutting down and restarting. The issues we are seeing are not in line with what we would expect to see with the ...

[SERVERS] Kernel updates, Dec 12-14, 2014

We will be rolling out kernel updates beginning Friday evening, December 12, 2014, and continuing throughout the weekend, ending on the evening of Sunday, December 14, 2014. Total impact time per server will be 1-2 minutes for reboots to finalize the new kernel builds. If you have any questions related to this routine maintenance, please ...

[SERVERS] Cratos issue

Currently investigating an issue with the cratos server, rendering it inaccessible. Updates to follow as available. Update: based on a review and testing, it appears there was a surge or short in the server. This has resulted in the primary data drive being damaged, and more specifically the boot loader, along with at least one ...

[NETWORK] High latency/timeout issue

We are currently tracking a latency/timeout connectivity issue. Update 1: Issue has been traced to a DDOS attack. Update 2: Target IP has been nullrouted. update 3: Issue has been resolved. Affected user(s) will be notified separately.

[NETWORK] High traffic warning

We are expecting higher than usual traffic this evening, although evenings are generally lower in traffic than is the case during US business hours, related to tonight’s announcement in Ferguson. We will be monitoring more closely than usual to address any issues that may arise. If you have any questions related to this announcement, please ...

[GENERAL] Final end of life for Frontpage extensions

Frontpage, a Microsoft product, has been end of life for eight years. On various servers in the network, legacy server support for Frontpage Extensions has been kept in place. All new servers have been built without extension support. By the end of this year, all servers, including legacy servers, will no longer have extension support ...

[GENERAL] Acceptable use policy update

Effective November 13, 2014, new installations of OwnCloud are not permitted on any shared servers. The AUP has been updated to reflect this policy. Questions related to this announcement can be sent to support via the usual means.

[NETWORK] Traffic warning: Nov 4, 2014

November 4, 2014 is election day in the US. We are expecting higher than average traffic throughout the day, with traffic increasing as the polls begin to close in the Eastern time zone (7 PM Eastern onward). Although this is a midterm election round, there are various races that have drawn quite a bit of ...

[GENERAL] Client area updates

This evening at or around 9 PM Eastern we will be performing a secondary update on the backend of the client area. This will result in the client application being put into maintenance mode for 5-10 minutes. During this time, direct login will not be permitted; however, support items sent via email will still be ...

[GENERAL] Client area updates

On Saturday evening, November 1, we will be updating the client area backend, at about 8 PM Eastern US time. As the application will be put into maintenance mode, no direct logins will be possible for approximately 5-10 minutes while the maintenance is being performed. Emails sent to our various contact addresses will still be ...