[SERVERS] Escher, drive issues

We are currently seeing some rather major issues with escher that indicate an impending hardware failure. At this time we are attempting, on an emergency basis, to relocate sites from this server to others within the network. If for some reason this is not possible, given the significant errors we are seeing, we will restore sites from the backups that ran last night. Those backups appear to be intact, and we will attempt to keep the original escher online as long as possible in order to grab any further files that we can from it before it is completely inaccessible.

If you have any questions, please contact support via the usual means.

Edit, 4:45 PM Eastern: All escher-based accounts have been restored to other servers in the network from the backup set. We are attempting to get finals from the original server, to have on hand in the event they are required for any reason.

[NETWORK] High traffic warning: January 20, 2009

Tuesday, January 20, 2009 is the Presidential Inauguration. Due to the historic nature of this term’s inauguration, we are expecting a higher than usual traffic levels outside the usual peak times of 10:00 to 4:00 PM Eastern US time. All staff will be on hand to monitor the network and servers to immediately address any [...]

[NETWORK] Level 3 issues, US - Northeast

We have reports and confirmation from other operators of an issue with Level3 primarily affecting routing from the US/Northeast. If you are affected by this issue, your trace to your site/server may look like this:
traceroute to 63.247.133.70 (63.247.133.70), 30 hops max, 40 byte packets
1 heekinlaw.com (65.18.172.2) 1.013 ms 1.224 ms 1.215 [...]

[NETWORK] Network issue

We are currently working a network issue related to a blown switch port problem we had earlier. This issue will result in slowdowns and/or complete timeouts for various service requests.
Update: This issue has been resolved. Total impact time: 12 minutes.

[CLIENTS] Client system upgrade

We will be upgrading the client area tonight during a maintenance window of 11 PM to 1 AM Eastern US time. As the update is small in nature, no significant impact is expected.
If you have any questions related to this maintenance, please contact support.

[SERVERS] Relocation and retirement

The current davinci, part of the older group of servers, is slated for retirement. Weber is also part of the older group and likewise is being retired.
All accounts from davinci and weber will be relocated to a new server, also called davinci, beginning Wednesday, Dec. 24, at 6 PM Eastern US time. Sites managing their [...]

[SERVERS] Server relocations

The following servers will be physically relocated between cages on Friday, December 5, 2008 beginning at 8 PM Eastern US time:
excalibur
obrist
boucher
picabia
rhea
kronos
sterope
aegea
bonheur
Total impact time will be about 5-8 minutes per server, to power down, unrack/rerack, and power up in the new location.
If you have any questions related to this notice, please contact support via the usual [...]

[NETWORK] Timing/routing issues

We are currently seeing a dropout of the route over Level3. This is being investigated at this time. If your traffic follows this route, you may see slower than usual page loads and/or timeouts.
EDIT: The bump cleared itself. All routes are normal.

Remote status page

The remote status page was successfully relocated to a new server (Aug 23).