NETWORK: Slow/timeout issue

We are currently tracking a network issue causing slow/timeout access. Updates to follow. UPDATE: Based on reports from the NOC, there was apparently an attack on an IP within our allocation – an IP attached to an established server that has been online for quite some time and has not taken any new sites in ...

GENERAL: Client area maintenance

The client area will be in maintenance mode for about five minutes for a quick update. UPDATE: The maintenance has been completed. Thanks for your patience.

[GENERAL] Client area maintenance

This evening beginning at 9 PM Eastern, the client area will be briefly unavailable as we perform some minor maintenance. Access to the system to review profile details, place new orders, or submit tickets directly will be affected; tickets submitted via email will not be affected by this maintenance. The expected impact time is approximately ...

[GENERAL] Client area application offline

We are currently experiencing a RAID issue on the server handling the client application. The client area is unavailable while we replace the failing drive in the array. We will return it to service as soon as possible. Update: the issue is larger than initially believed, as there are two drives failing. We will be ...

[NETWORK] Switch migration

Today at 3 PM (Eastern time), the NOC will be performing a switch cutover that will impact our connectivity. The impact is expected to be brief (a few minutes) as components related to this change have been tested this week and other configuration items have already been put in place. The primary impact will be ...

[SERVERS] Gaia emergency moves

The gaia server is experiencing a variety of issues, leading to high loads, services failing, and general annoyances. Based on the logging, it appears to be a combination of hardware issues creating this storm, which is not of the temporary polar vortex variety. This morning we will begin emergency migrations from this server to other ...

[MAINTENANCE] Kernel updates

We will be rolling out kernel and miscellaneous updates to all servers beginning the evening of Thursday, November 28, 2013, and continuing throughout the holiday weekend until the updates have been completed. Total impact time per server will be 1-3 minutes for the reboot necessary to finalize the updates. If you have any questions, please ...

[GENERAL] New forums area

We are pleased to announce that the new forums are in place. The forums are hosted offnetwork and can be reached by either of the links below. Sharp-eyed observers will note we are back to a full forum application package. This is due to the (very basic) plugin module for the client area not being ...

[GENERAL] Client area application offline

The client system is currently offline due to a significant zero-day security issue. We are awaiting a patch from the developers, and the client area will be brought online once more as soon as possible. Thank you for your patience. Update: the patch supplied by the developers has been applied and the client area reopened.

[GENERAL] Billing system hiccup

This morning during the creation of invoices for the upcoming period, we experienced a slight hiccup with the billing application. This resulted in invoices being generated with no line items and zero due. That was resolved and invoice regenerated for the correct amounts. Were these invoices processed? No. They are zero invoices with no line ...