Hosting Matters Status Page (Remote)

[SERVERS] Poynter migration

Apr

2013

The poynter server is experiencing a raft of issues today, and has worked its way up the migration list as a result. The original schedule for migration of poynter-based sites to newer servers was slated to occur at the end of April; however, due tot he recurring issues it’s having today, we will be migrating ...

[GENERAL] Remote monitoring migration complete

Feb

2013

The migration of the remote monitoring services from the NOC in CT to the NOC in CA is complete. The DNS has been updated to repoint the existing monitor to the new location as well, to allow people with bookmarks at the current URL to continue to use that link. The links from this status ...

[GENERAL] Holiday 2012 support hours

Dec

2012

Our support hours for the holidays will remain the same as always: 24/7. We will have staff rotating through coverage and will be on hand should you need anything as we head into the end of the year. From all of us here to all of you, we hope you have a very happy holiday ...

[SERVERS] Neleus issues

Nov

2012

This evening we began to see strange behavior on the neleus server that coincided with a routine kernel update. After the reboot to finalize the update, the load on the server has run high and stayed there, without any particular process(es) to which we can point to narrow down the issue. This is having an ...

[NETWORK] News and updates for Nov 6, 2012

Nov

2012

We are seeing the beginning of the traffic uptick we expected as the polls began to close on the East Coast. All staff is on hand to assist with monitoring/management as needed as we move through the evening. Here’s a graphic indication of what we’re seeing: We will be updating this post throughout the evening ...

[NETWORK] High network traffic warning: Nov 6 2012

Nov

2012

As almost everyone is aware, Tuesday, November 6, 2012 is election day in the US. As this year is also the Presidential election, we are expecting higher than usual traffic on Tuesday, into the evening hours when traffic usually begins to drop off. Polls on the East Coast begin closing at 7 PM (Eastern). We ...

[GENERAL] Client area application moving to a new server

Oct

2012

On Saturday evening, October 27, we will be relocating the client application to a newer, faster server. The application will be put into maintenance mode for the duration of the copy process. This means logins will be disabled for approximately half an hour. Mail sent to support will still be collected and tickets will be ...

[GENERAL] Client area application moving to a new server

Oct

2012

On Saturday evening, October 20, we will be relocating the client application to a newer, faster server. The application will be put into maintenance mode for the duration of the copy process. This means logins will be disabled for approximately half an hour. Mail sent to support will still be collected and tickets will be ...

[SERVERS] Cratos replacement

Apr

2012

The cratos server, after four years of continuous faithful service, is experiencing issues with the primary drive handler. We have brought a new cratos online to replace it, and migrations from the old cratos to the new will begin on Friday, April 27, at 8 PM Eastern. As the server names will remain the same, ...

[SERVERS] Dali replacement

Apr

2012

The server dali is experiencing intermittent, random load-related issues. We will be relocating all sites on the dali server to a new server on an emergency basis. The new server will also be called dali, so no changes will be required for coding that references the server name. Migrations will begin Friday evening, April 27, ...